By purchasing from Allez! Bakes, you agree to be bound by our Terms and Conditions, as follows:

Contract For The Supply of Products Or Services

The display of goods on the Allez! Bakes website amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. The order submitted by the purchaser is an offer. No contract for the supply of products or goods will be deemed to exist between you and Allez! Bakes unless, and until, an email is sent by Allez! Bakes to you confirming that your order has been accepted.

This confirmation e-mail amounts to an acceptance by Allez! Bakes of your offer to buy goods or services from us. Allez! Bakes is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy with respect to the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice at any time.

Large orders over £500: as a small independent craft bakery our resources are finite. We would ask that any large orders should be pre-ordered with “good notice” (7 – 10 days). We appreciate this is not always possible and we will always do our best to fulfil all orders. However, Allez! Bakes reserves the right to re-schedule or refuse unusually large orders on our usual delivery schedule.

The price is exclusive of any applicable value added tax, excise, sales taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the goods, which the purchaser will be additionally liable to pay to Allez! Bakes.

Allez! Bakes is not obliged to accept orders from any purchaser who has not been formally approved as a customer through the Allez! Bakes registration process.

If at any time Allez! Bakes is not satisfied as to the creditworthiness of the purchase, we may give notice in writing that no further credit will be allowed to the purchaser, in which event no further goods will be delivered other than against cash or credit / debit card payment. All amounts owing to Allez! Bakes will immediately be payable in cash.

Website Information

Allez! Bakes is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. We disclaim all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Allez! Bakes does not represent or warrant that the information accessible via this site is accurate, complete or current. We strongly advise the ingredient and allergen declaration included on each pack is read and understood prior to any claim being made about its suitability for any particular purpose or diet. It is your responsibility to ensure that you comply with your legal requirements in the provision of ingredient and allergen information to your customers and Allez! Bakes takes no responsibility for such compliance and has no liability in respect of your failure to comply with such requirements.

Allez! Bakes reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory or regulatory requirements.

Payment And Processing Of Orders

Credit and debit cards are debited before products are despatched.

Delivery

Delivery is to be expected when stated but is not guaranteed: time for delivery will not be of the essence.

Once an order has been confirmed with us, we cannot change the address so we highly recommend checking all order details before confirming & paying for it.

Allez! Bakes will do all that we can to assist in tracking the delivery but cannot be held responsible for delays out of our control. If you have selected a delivery date and are not open or there to receive your parcel, it will be left in what is deemed by the driver to be a safe place. Please note, if you do not specify a safe place and it is chosen by the driver, this is at your own risk.

We always recommend that when selecting your chosen delivery date, you are also open & available to receive your parcel on the second day in case there are delays. Regrettably, if your parcel is delayed, it will be delivered the next day after your initial chosen delivery date, and you should be available to receive this. For example, if your chosen delivery date is a Saturday and we are unable to deliver on that day, the delayed delivery will be made on Sunday.

The products will arrive in a condition to refreeze, refrigerate or consume. Special delivery requests can be added for the courier, however we cannot guarantee that these will be followed. Note that there are no collections or deliveries on Bank Holidays. If your selected delivery date is a day before a Bank Holiday, and there are any delivery delays, this is at your own risk and we will not be responsible for any undelivered goods and/or late deliveries due to said delays.

If you choose to delay your delivery, this is entirely at your risk if the original delivery time was within the Allez! Bakes delivery window. Allez! Bakes will not refund or replace damaged, undelivered, lost or disposed of orders that have been delayed in this way.

Any delivery issues need to be communicated to us on the day of expected delivery.

Delivery Restrictions

We are predominantly a trade-only supplier and require all orders to be delivered to a UK mainland Business address, that is manned and available to accept parcels between 0800 and 1800 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day.

Festival and Event Sites: due to the risks involved in delivering to large festival sites, we will not be held responsible for missing parcels if our courier has obtained a signature or left it in a safe place at the given festival site. Orders delivered to festival sites must be paid for at the point of purchase by a debit card to avoid the risk of conflict overpayment, in the event of the order not finding its destination.

Amending Online Orders That Have Already Been Accepted

Due to our packing schedule, once an order has been placed, we are unable to modify or cancel it.

Limitation Of Liability

Except as specifically stated on this site, neither Allez! Bakes nor any of its directors, employees or other representatives will be liable for losses, liabilities, damages, penalties, expenses, fines or costs arising out of or in connection with the use of this site or sale of our products and services. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. This limitation of liability does not apply to any liability which cannot by law be excluded or limited.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be passed onto law enforcement and we will not process such orders. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Offers And Promotions

Allez! Bakes reserves the right to withdraw offers and/or promotions at any time and when/where it is deemed that the good nature of the offer and/or promotion is being abused.  Only one coupon code can be used with each transaction.

Errors, Returns And Non-Conforming Products

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type, batch number and best-before date when reporting any instance of non-conformity. Any item not conforming to the specification must be notified within 24 hours of delivery to be considered for a refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.

Changes In Terms

Allez! Bakes reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Allez! Bakes website.

Allergens And Natasha’s Law

Natasha’s Law does not apply to our supply of cakes to businesses on a wholesale basis, but we provide full ingredient and allergen information on the label of cakes we supply to businesses. It is incumbent upon our customers to assess their legal requirements when selling slices or portions of cakes to consumers and to provide any ingredient and allergen information required by law, including assessing whether any slices or portions of cakes are packaged at the customer’s premises (or site) before being ordered or selected by consumers, and therefore are subject to Natasha’s Law. It is also incumbent upon our customers to ensure that they comply with their legal requirements to provide ingredient and allergen information in relation to non-packaged slices or portions. We are responsible for our compliance with legislation in relation to ingredient and allergen information but we have no responsibility or liability for a failure of a customer to comply with any legislation. For further information on the requirements of Natasha’s Law please go to the Food Standards Agency website: Allergen labelling changes for prepacked for direct sale (PPDS) food | Food Standards Agency

Force Majeure

Neither party is liable for any failure or delay in performing their obligations resulting from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

Law & Jurisdiction

These Terms and Conditions will be governed by, and construed in accordance with, the laws of England and Wales. Any dispute, controversy, proceedings or claim between the parties relating to these Terms and Conditions or to the contract will fall within the jurisdiction of the courts of England and Wales.